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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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car los

December 11, 2025

5  out of  5
rating by car los
"Best insurance agent by far. And this recommendation is coming from me, a Plaintiff's personal injury litigation attorney who sues insurance companies! Also, the staff are 5 star as well (Chelsea and Neyla)."
We responded:
"We appreciate the privilege of serving you. Happy holidays to you!"
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Tonia Felczer

December 10, 2025

5  out of  5
rating by Tonia Felczer
"I’ve been with State Farm since I was 16 years old. When my original Dallas agent was about to retire, my file was transferred to an agent in Lewisville, and I stayed with that office for about 11–12 years. To this day, I have never received so much as a welcome or introduction from that agent, despite being a long-time customer. When I needed help with a claim, he actually said to me, “I don’t know what you want me to do in regards to this claim.” My jaw dropped. I remember thinking, “If I ever said that to one of my own clients, I’d never get away with it.” I was upset but honestly didn’t have the energy at the time to go look for another agent. My son then came across Mike Bergman’s office and told me how awesome and helpful everyone there was. That was all I needed to hear. I immediately decided to move all 6–7 of my policies over to the Bergman Team, and I am so glad I did. Within a week, Mike personally came over to review our policies and make sure we had the right amount of coverage, meaning not too little, not too much. His staff is incredibly helpful, cooperative, and knowledgeable. David recently helped me with a claim and not only did he clearly explain the process, he even followed up four days later to make sure the corporate office had taken care of me and the claim. Very much appreciated and very impressive! I value the support I’ve received from Mike, David, Kenzie, and Natalie, to name just a few of the wonderful people there. I’ve already referred a couple of my real estate clients to Mike’s office, and I’ll continue to recommend them whenever I can. Thank You!"
We responded:
"Hey Tonia! Thank you so much for sharing this and for trusting my office with your coverage. Hearing what you went through before you joined us makes me even more grateful that your son pointed you our way, and I’m glad our conversations helped you feel confident in what you have in place. I appreciated the chance to meet with you personally and walk through everything, and I’ll make sure David, Kenzie, and Natalie see your note about the support they provided during your situation and the follow-up they did afterward. Having you here means a lot to all of us, and the referrals you’ve sent our way are sincerely appreciated."
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Robert Elias

December 10, 2025

5  out of  5
rating by Robert Elias
"Neyla made what could have been a painful, long experience, really easy! She was thorough and helped me find items I didn't even know I was missing. I highly recommend her and State Farm!"
We responded:
"Thank you, Robert! I'm happy to hear that Neyla was able to make your experience smooth and informative. We appreciate your recommendation and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Ariel Crawford

December 10, 2025

5  out of  5
rating by Ariel Crawford
"Man oh man, I cannot say Ive had a more pleasant experience going over insurance options than I have with this branch! Sharlene is so sweet and kind and patient! She took care to make sure all my needs were met and bases were covered. She made "adulting" enjoyable 100%. Swapping insurance companies was a breeze and I would absolutely recommend stopping in or giving her a call because she will take care of you start to finish! P.s. momma with feral children, this woman deserves an award cause she had nothing but laughter and smiles while listening to my small herd function at an elevated decibel whilst remaining focused on helping me and making sure my family is protected, all the stars highly recommend :D"
We responded:
"Hey Ariel! Thank you for sharing this. I’m really glad Sharlene made reviewing your auto options such a pleasant experience and that her patience and warmth helped you feel supported through the whole process. It means a lot that she was able to focus on your needs while your little ones kept things lively in the background, and we appreciate you taking a moment to let us know how much you enjoyed working with her."
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Monica Hall

December 10, 2025

5  out of  5
rating by Monica Hall
"Mike and his staff have been great! Everything from choosing our policies 5 years ago and now to filing our first auto claim. The staff answer every time we call, answer our questions, navigate concerns, and seek out answers on our behalf. David has gone above and beyond on several car instances for us - 1 claim we filed and 1 recall with the dealer. Highly recommend them! They really take care of their customers."
We responded:
"Monica, thank you for sharing your experience! I'm happy to hear that our team, especially David, have been so helpful throughout your journey with us. It's wonderful to know that we've been able to assist you with your policies and claims. If there's anything else we can do for you, just let us know!"
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N

November 20, 2025

5  out of  5
rating by N
"I had a wonderful experience with Cherry! I just browsed for renters insurance and Cherry called me up and set up renters and auto insurance within a day and helped me with great savings which I lost with another insurance Thank you Cherry!"
We responded:
"Thank you! I'm happy to hear about your positive experience with Cherry. It's great that she was able to assist you quickly and help you find savings on your insurance needs. We appreciate your feedback and are here if you need anything else!"
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Todd Mayes

November 18, 2025

5  out of  5
rating by Todd Mayes
"Mike has a FANTASTIC team here in Frisco! Everyone is super hands on and informative!"
We responded:
"Thank you, Todd! I'm happy to hear that you found our team to be both hands-on and informative. We always strive to provide the best service possible. Let us know if there's anything else we can assist you with!"
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Rick Morrill

November 13, 2025

5  out of  5
rating by Rick Morrill
"They are super easy to deal with, and they have a licensed agent who can speak Cantonese and Mandarin (Chinese)."
We responded:
"Thank you, Rick! I'm happy to know you found our services easy to work with. We're proud to have a team that can assist in multiple languages, including Cantonese and Mandarin. Let us know if there's anything else we can do for you!"
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Nadjezhda Laird

November 11, 2025

5  out of  5
rating by Nadjezhda Laird
"I’m a new homeowner that has had difficulties come up with my mortgage company regarding my homeowner’s policy. Being new to the game, I haven’t understood any of it (super scary). That said, each time I contact Mike Bergman’s office I get patient, thorough care. Most notably from David!! David walked me through the most recent situation in plain language, provided me the documents I needed, and then clearly defined the next steps. Customer service is a 10/10 at this office. Thanks, David!!"
We responded:
"Thank you, Nadjezhda, for sharing your experience! I'm so happy to hear that David and our team have been able to assist you with your policy. We strive to provide clear and supportive service, especially when navigating complex situations. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
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villa Kassey

November 8, 2025

5  out of  5
rating by villa Kassey
"Been with them for almost 10 years! I honestly love State Farm wouldn’t change it, everyone that has helped me has been so helpful and friendly would recommend ☺️"
We responded:
"Thank you, Villa Kassey, for your loyalty and kind words! I'm happy to hear that you've had such a positive experience with our team over the years. Your recommendation means a lot to us. If you ever need anything, feel free to reach out!"
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Carol S

November 5, 2025

5  out of  5
rating by Carol S
"I met with Neyla Villarreal Insurance Rep, all I can say is if you appreciate quality, extremely knowledgable, personable, pro-advocate service; SHE DEFINITELY IS THE PERSON TO SEE, if you have any insurance needs!!!"
We responded:
"Carol, thank you for your wonderful feedback! I'm happy to hear that Neyla provided you with such knowledgeable and personable service. We always strive to offer top-notch support for all your insurance needs. If you ever have more questions or need assistance, feel free to reach out!"
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rebecca brazil

November 3, 2025

5  out of  5
rating by rebecca brazil
"THE very BEST provider, PERIOD!! You just can’t go wrong here! Professional, reliable, patient, personable, affordable and the list goes on!"
We responded:
"Thank you so much, Rebecca! I'm really happy to know you feel this way about our service. Your kind words about our professionalism and reliability mean a lot to us. If you ever need anything else, just let us know!"
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Liliana Hirschel

October 31, 2025

5  out of  5
rating by Liliana Hirschel
"Best customer service. Great rates. The Office of Mike Bergman really digests details and provides options. One feels like a VIP not just a number. Working with Mike, Shannon, and the rest of the team is a pure pleasure! Thank you ALL!"
We responded:
"Thank you, Liliana! I'm so happy to hear that you enjoyed working with Shannon and the team. We strive to make every interaction feel special and personalized. If you ever need anything else, feel free to reach out!"
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Kirsten Schorsch

October 30, 2025

5  out of  5
rating by Kirsten Schorsch
"Shannon is so helpful! I took over an HOA position and she has been guiding me through everything with kindness and expertise!"
We responded:
"Thank you, Kirsten! I'm happy to hear that Shannon has been able to assist you. Her dedication and expertise are truly valued here. If you need any more help or have questions, feel free to reach out anytime!"
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Sandra Acevedo

October 28, 2025

5  out of  5
rating by Sandra Acevedo
"We’ve been a loyal customer of Mike Bergman’s State Farm office for over 5 years. We started with an auto policy for two vehicles and later added homeowners insurance when we bought our first home. Today, I had the pleasure of working with Christal, who helped me add a new vehicle to our policy. She was not only friendly and knowledgeable but made the entire process seamless. She truly went above and beyond to make sure we received the best rate and coverage for our needs. Thank you Christal and Mike for always providing such exceptional service!"
We responded:
"Sandra, thank you for your wonderful feedback! I'm delighted to hear about your positive experience with Christal. It's fantastic to know she made the process of adding a new vehicle to your policy smooth and efficient. We truly appreciate your loyalty over the years and are committed to maintaining the exceptional service you’ve come to expect. If there's anything else we can assist you with, just let us know!"
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Luis

October 23, 2025

5  out of  5
rating by Luis
"It’s been a pleasure to made business for around 15 years with Mike Bergman and his team I highly recommend this business and really special appreciation to this bilingual lady Olivia Castillo she has a great customer service English and Spanish .🌟🌟🌟🌟🌟"
We responded:
"Luis, thank you for your wonderful feedback! I'm delighted to hear that you've had such a positive experience with the team over the years. Olivia is indeed a valuable member of our office, and we're grateful for your kind words about her service in both English and Spanish. If there's anything else we can assist you with, please feel free to reach out. Thanks for choosing us!"
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Kathy Lott

October 20, 2025

5  out of  5
rating by Kathy Lott
"Neyla V. was the agent that assisted me in changing over my auto and renters policy from another agency. She communicated well and was able to answer all of my questions. She was very patient with all of my inquiries. I was referred to this agency by an old friend. I was not disappointed. Looking forward to working with the Bergman team. 🙂"
We responded:
"Thank you for your review, Kathy! I'm delighted to hear that Neyla provided excellent assistance with your policy changes. It's wonderful to know that her communication and patience made the process smooth for you. We’re excited to have you as part of our team and look forward to supporting you with your insurance needs. Let us know if there's anything else we can do for you!"
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tara Hebbler

October 17, 2025

5  out of  5
rating by tara Hebbler
"I worked with Bree Davis and it was an awesome experience. We bought a truck on Saturday and needed insurance that day. I contacted Bree on Friday evening to get insurance for the following day. On Saturday she worked with me and worked with the dealership to get everything I needed for the insurance. She even for us a better rate than the previous car insurance company that we switched from. I highly recommend her."
We responded:
"Thank you for your review, Tara! I'm delighted to hear about your positive experience with Bree. It's wonderful that she was able to assist you promptly and secure a better rate for your insurance. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
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Michael Deejayfresh Gilbert

October 17, 2025

5  out of  5
rating by Michael Deejayfresh Gilbert
"David was Amazing very patient very informational and educational thanks David answer all my questions above and beyond"
We responded:
"Thank you, Michael, for your fantastic feedback! I'm delighted to hear that David provided such informative and patient service, going above and beyond to answer all your questions. We appreciate your kind words and are always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Nancy Estupinan

October 17, 2025

5  out of  5
rating by Nancy Estupinan
"We love State Farm because we have 16 years service and we didn’t have any problem he’s company is very professional and personal work in there very professional too. Thank you State Farm."
We responded:
"Thank you, Nancy, for your wonderful feedback! I'm delighted to know that you’ve had such a positive experience with us over the past 16 years. Our team is committed to providing professional and personalized service, and it's great to see that reflected in your experience. We appreciate your loyalty and are here for any future needs you may have!"
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Jesse Castillo

October 17, 2025

5  out of  5
rating by Jesse Castillo
"Amazing"
We responded:
"Thank you, Jesse! I'm happy you had an amazing experience with our office. We’re here to help with any of your insurance needs!"
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danielle Mason

October 15, 2025

5  out of  5
rating by danielle Mason
"David was super helpful, kind, and knowledgeable in helping me with my front windshield glass claim. He walked me through the process, followed up with me, and communicated clearly. He made a stressful situation feel so easy. Thank you David!"
We responded:
"Thank you, Danielle! I'm happy to hear that David was able to assist you and make the process smooth for you. We appreciate your feedback and are always here to help with any future needs. Let us know if there's anything else we can do for you!"
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Lindsey Muncy

October 7, 2025

5  out of  5
rating by Lindsey Muncy
"We've worked with State Farm for years and have had nothing less than a positive experience. Shannon especially goes above and beyond! Her kindness and quick responses are greatly appreciated. Recommend them 10/10!"
We responded:
"Lindsey, thank you for your wonderful feedback! I'm happy to hear that you've had such a positive experience with us over the years. Shannon will be delighted to know her efforts are appreciated. We’re here to help with any of your insurance needs!"
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Sara Jackson

October 6, 2025

5  out of  5
rating by Sara Jackson
"Mike Bergman's office is very helpful and efficient. They answered all my questions and quickly completed all that i asked of them!"
We responded:
"Thank you, Sara! I'm happy that our office was able to assist you and answer all your questions. We’re always here to help with anything you need!"
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Maria Gallegos

September 30, 2025

5  out of  5
rating by Maria Gallegos
"BIG THANK YOU TO MRS.CHRISTAL ORELLANA FOR MAKING MY CHANGES EASY IT WAS A NICE AND FUNNY TALK WE HAD THANK YOU AGAIN I REALLY APPRECIATE YOUR KINDNESS AND SERVICE!!"
We responded:
"Maria I am glad we could help with your car insurance needs. Hope you're still loving your SUV."