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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Edgar Duarte

October 24, 2026

5 out of 5 rating by Edgar Duarte
"Olivia was very professional and willing to help me with my issue."
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Jay Sudderth

October 13, 2026

5 out of 5 rating by Jay Sudderth
"Getting insurance is the beginning. Their team shows off their knowledge and caring attitude when they hop on requests quickly and never drop the ball. Shannon is especially great to work with."
We responded:
"Thank you, Jay! I'm really happy to hear that our team has been able to meet your needs promptly and with care. Shannon is indeed a valuable part of our office, and I'm glad she made a positive impact on your experience. We're here for you, so feel free to reach out if you need anything else!"
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Arely Garcia

October 13, 2026

5 out of 5 rating by Arely Garcia
"Shannon was phenomenal !! Answered all my questions."
We responded:
"Thank you, Arely! I'm happy to hear that Shannon was able to answer all your questions. We appreciate your feedback and are here if you need anything else!"
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Oscar Ortiz Jr

October 12, 2026

5 out of 5 rating by Oscar Ortiz Jr
"I’m so happy to have found Mike Bergman and Shannon at State Farm Insurance!!! They have been very helpful to my family with all of our insurance needs and they have provided excellent customer service. I would highly recommend them if you are looking for insurance."
We responded:
"Oscar, thank you for taking the time to leave us a review! I'm glad to hear that you and your family have had a positive experience with our office. We strive to provide excellent service and are happy to help with your insurance needs. So glad you're part of our office family."
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Daniel Torres

October 9, 2026

5 out of 5 rating by Daniel Torres
"Chelsea was great in helping us out. Went above and beyond answering all my questions! Thank you for all your help!"
We responded:
"Thank you, Daniel! I'm glad to hear Chelsea was able to assist you and provide the answers you needed. We always aim to go above and beyond for our customers. Let us know if we can help with anything else!"
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Wanda Hudson

October 9, 2026

5 out of 5 rating by Wanda Hudson
"10/8/2026
I talked with Neyla and of all the insurance companies I have dealt with over the years I have never had someone assist me the way she does. She is the best! She will help you anyway she can and makes you feel very taken care of. She’s so nice, kind and pleasant to talk to. You can tell she really cares about you & your concerns. Thank you StateFarm for hiring such great people to work with like Neyla. God bless you all."
We responded:
"Thank you, Wanda! I'm so happy to hear that Neyla made such a positive impact during your experience with us. We strive to provide the best service possible, and it's wonderful to know Neyla's care and dedication stood out to you. We appreciate your kind words and support. Feel free to reach out if you need anything else!"
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Dan Spain

October 7, 2026

5 out of 5 rating by Dan Spain
"Mike Bergman is my State Farm Insurance Agent, and I am thankful for this. Mike and his wonderful team are great in all respects…professional, knowledgeable, and very kind. From day one, Mike has personally (and, with welcome ) been available to meet with me to discuss my insurance policies, and to provide truly helpful guidance on all. I’ve also had the pleasure of working with members of Mike’s Team (Kenzi & Neyla)…both are fantastic, and exhibit the same gifted virtues that Mike has. I highly recommend the Mike Bergman State Farm Insurance Agency (MIKE &TEAM)! Dan Spain"
We responded:
"Thank you, Dan! I'm really happy to hear that you've had such a positive experience with our office. It's great to know that both Kenzi and Neyla have been able to assist you with the same level of care and professionalism. We truly appreciate your recommendation and are here whenever you need us. Don't hesitate to reach out if you need anything!"
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PAULINE Githaiga

October 7, 2026

5 out of 5 rating by PAULINE Githaiga
"Mr Mike Bergman is Exceptional, he's the best. He offers great price and quality Insurance. I was with All State for a very long time being overcharged until I found my New catch and I will NEVER look back. Mr Mike is very reasonably good Please I don't know how he does it but he gives good price for your Insurance and I will be forever grateful from the bottom of my Heart."
We responded:
"Your feedback brightened my day, Pauline! Ensuring you receive personal attention, clear guidance, and strong value for your insurance is a top priority for me and my whole team. Thank you for recognizing our efforts and sharing your experience. Feel free to call or stop by our Warren Parkway office anytime you need assistance!"
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Ben koh

September 30, 2026

5 out of 5 rating by Ben koh
"Mavis and Regina service is fantastic. Great service, quick response."
We responded:
"Thank you for your review, Ben! I'm glad to know you received fantastic service and quick responses. We always aim to make every interaction a positive experience. Let us know if we can help with anything else!"
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Melanie Luis

September 18, 2026

5 out of 5 rating by Melanie Luis
"David helped me tremendously with everything I needed and went above and beyond to make sure I was taken care of. I’m always very pleased with the service here, which is why I’ve been a client for many years. David was incredibly kind, patient, and helpful throughout the entire process. I truly appreciate his excellent customer service and would definitely recommend him!"
We responded:
"Thank you, Melanie! I'm really happy to hear that David provided such excellent service and made sure you were well taken care of. It's wonderful to know that you've been with us for many years and continue to be satisfied with our service. We truly appreciate your recommendation and your trust in us. Let us know if we can help with anything else!"
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Tom Culbertson

September 17, 2026

5 out of 5 rating by Tom Culbertson
"David Cook did a great job and answered all my questions."
We responded:
"Thank you, Tom! I'm happy to hear that David was able to assist you and answer all your questions. We appreciate your feedback and are here if you need anything else!"
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Satheesh Nama

September 14, 2026

5 out of 5 rating by Satheesh Nama
"It’s been a very good experience so far for last couple of years which State Farm so whenever I call them for any help they are available for immediate help and provider nice prices. David Cook helped me on updating to new car as well as help on updating the policies online when I was buying a car, he helped a lot to get things within a few hours. I would definitely recommend."
We responded:
"Satheesh, thank you for leaving such a thoughtful review! I'm happy to hear that you've had a great experience with us over the years. It's wonderful to know that David was able to assist you efficiently with your new car and policy updates. We appreciate your recommendation and are always here to help!"
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Megumi

August 26, 2026

5 out of 5 rating by Megumi
"I had a wonderful experience working with Christal who was extremely helpful, responsive, and professional throughout the entire process.

Christal truly went above and beyond to make sure I had everything I needed and even took additional steps on my behalf to ensure everything was handled smoothly. I really appreciated the care, attention, and follow-through she provided.

It is rare to receive this level of personal service, and I am very grateful for her support. I would highly recommend Christal to anyone looking for an insurance agent who genuinely cares about her clients."
We responded:
"Thank you, Megumi! I'm so glad to hear about your positive experience with Christal. She truly cares about providing exceptional service, and it's wonderful to know she made such a difference for you. We appreciate your recommendation and are here if you need anything else!"
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Osnelvy Quiroz

August 18, 2026

5 out of 5 rating by Osnelvy Quiroz
"Excelente atención de la Srta. Olivia, muy atenta y servicial, recomendada 100%"
We responded:
"¡Gracias por tu reseña, Osnelvy! Nos alegra saber que Olivia te brindó una atención tan atenta y servicial. Estamos aquí para ayudarte con lo que necesites. ¡Gracias por recomendarnos!"
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Ron

August 17, 2026

5 out of 5 rating by Ron
"Dealing with the office is great and Shannon Fitzgerald is absolutely the best!! She is always willing to help and is so very nice!! Her customer service is out of this world! Terrific team!!"
We responded:
"That is wonderful to hear, Ron! Knowing that Shannon provided such welcoming care and brought complete dedication to managing your auto and property coverage makes me incredibly proud. Thank you for taking a moment to post your shoutout and support our Frisco office!"
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Sai

August 12, 2026

5 out of 5 rating by Sai
"I had a great experience working with Ciara over the phone! She helped me switch my insurance from Tesla Insurance to State Farm and save about 37% on my premium.

Ciara was incredibly caring, patient, and thorough throughout the entire process. She took the time to explain everything in detail, answer all my questions, and make sure I understood my coverage and options. I never felt rushed or pressured.

I really appreciate her excellent customer service and would highly recommend Ciara to anyone looking for an insurance agent who genuinely cares about her customers!"
We responded:
"Thank you for taking the time to leave us a review! I'm glad to hear that Ciara provided such caring and thorough service while helping you switch your insurance. It's wonderful to know she made the process smooth and informative for you. We appreciate your recommendation and are here if you need anything else!"
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Ana Martinez Alvarez

August 7, 2026

5 out of 5 rating by Ana Martinez Alvarez
"Quiero agradecer mucho a Olivia castillo por ayudarme y explicarme lo de las pólizas de mis autos. Ella es una mujer respetuosa y profesional con su trabajo me siento confiada porque sé que el servicio que da es sincero. Tengo muchos años de hacer negocio con estate farm y siempre Olivia me a ayudado es una persona amable. Yo la recomiendo nunca la e escuchado enojada siempre está sonriente y me trata con respeto gracias Olivia aprecio mucho tu servicio 👍👍👍👍"
We responded:
"¡Gracias, Ana Martinez Alvarez! Nos alegra saber que Olivia ha sido de gran ayuda para ti con tus pólizas de autos. Nos enorgullece contar con un equipo que brinda un servicio sincero y profesional. Apreciamos mucho tu recomendación y tu lealtad a lo largo de los años. ¡Estamos aquí para lo que necesites!"
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Oscar Bermea

August 1, 2026

5 out of 5 rating by Oscar Bermea
"Bree, was not only good but excellent! Her service and help was straightforward and phenomenal!"
We responded:
"Oscar, thank you for taking the time to leave us a review! I'm really happy to hear that Bree provided you with excellent service. We always aim to make things straightforward and helpful for our customers. We're always happy to help if anything comes up."
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Souf Adam

July 30, 2026

5 out of 5 rating by Souf Adam
"My interaction with David was great! He is incredibly patient and took the time to answer all my questions without making me feel rushed. His expertise shines through, he is super knowledgeable when it comes to insurance and made the entire process seamless while helping me set up coverage for my new vehicle. His customer service skills are exceptional, he followed up the very next morning to ensure everything was clear and to help me sort out some billing questions. Thanks again David!
-Adam"
We responded:
"Thank you! I'm really glad to hear that David was able to assist you so effectively. It's great to know that his patience and expertise made setting up your coverage a smooth experience. We always aim to provide exceptional service, and it's wonderful to see that reflected in your interaction with David. We're here if you have any more questions or need further assistance!"
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nena correa

July 10, 2026

5 out of 5 rating by nena correa
"Excellent service"
We responded:
"Thank you, Nena! I'm happy you found our service excellent. If you ever need assistance or have questions, feel free to reach out. We’re here to help!"
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Rod Benavidez

July 2, 2026

5 out of 5 rating by Rod Benavidez
"My agent Neyla was super friendly and helpful. I’m glad I decided to call back this number and not the others. Super happy with her service."
We responded:
"Rod, thank you for taking the time to leave us a review! I'm happy to hear that Neyla provided you with such friendly and helpful service. It's great to know you felt confident in reaching out to us. We're always here if you need anything else!"
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Carlos Fletcher

June 26, 2026

5 out of 5 rating by Carlos Fletcher
"Mike Bergman customer service is par excellent. He and his team are always quick to provide quality support to make sure I am satisfied with services received."
We responded:
"Thank you, Carlos! I'm happy to hear that you find our customer service excellent and that our team is providing the support you need. We always aim to ensure you're satisfied with our services. We're always happy to help if anything comes up."
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Rebecca Worley

June 17, 2026

5 out of 5 rating by Rebecca Worley
"Shannon was so very helpful!"
We responded:
"Thank you, Rebecca! I'm happy to hear that Bre and Shannon were able to assist you effectively. Their dedication to providing excellent service is truly appreciated. If you have any further questions or need assistance, feel free to reach out to our office!"
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Lucero salas

June 13, 2026

5 out of 5 rating by Lucero salas
"Thanks to Olivia I was able to get help with auto insurance and recently help me with life insurance…."
We responded:
"Lucero, thank you for taking the time to leave us a review! I'm glad Olivia could assist you with your insurance needs. We appreciate your trust in us. Feel free to reach out if you need anything else!"
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Leona Edwards

June 9, 2026

5 out of 5 rating by Leona Edwards
"I have been with this Agent for 17 yrs! Just signed my 4 th vehicle with him. I have done all the Insurance quotes he is exactly on the money for the best coverage. He has sen me through ups and downs. And they all treat me like a member of there team.
Mike Bergman and his staff are 5 star and more."
We responded:
"Leona, thank you for taking the time to leave us a review! I'm so happy to hear that you've been with us for 17 years and that we've been able to support you through everything. It means a lot to know you feel like part of our team. We appreciate your trust and look forward to continuing to serve you. Let us know if we can help with anything else!"